FAQ
Orders & Shipping
When will my coffee ship?
We roast and ship on Mondays and Thursdays. Orders placed before 2:00 PM Arizona time on a roast day ship that same day. All other orders ship on the next roast day.
How long does delivery take?
Standard shipping usually takes 3–7 business days after your order ships. Faster options (USPS Priority Mail, Priority Mail Express, UPS and FedEx) are available at checkout for an additional fee.
How much does shipping cost?
Shipping rates are calculated at checkout using real-time USPS, UPS and FedEx rates and include a $1.00 handling fee. Orders of $50 or more ship free with standard shipping (see below).
Do you offer free shipping?
Orders of $50 or more in coffee bags, one-time or subscription, ship free with standard shipping (USPS Ground Advantage) anywhere in the United States, including Alaska and Hawaii. Expedited options are available at checkout for an additional fee.
Where do you ship?
We ship anywhere in the United States, including Alaska and Hawaii. We don't ship internationally yet.
How can I track my order?
As soon as your order ships, you'll get an email with tracking. You can also find it in your Harvestnova account.
Subscriptions
How does Subscribe & Save work?
Choose Subscribe & Save on any coffee to get 15% off every delivery, sent every 2 weeks, every month, or every 2 months.
Can I pause or cancel?
Yes. There is no commitment. You can pause, skip, reschedule, change frequency, or cancel anytime online from Account > Subscriptions, or by emailing support@harvestnovacoffee.com. To avoid your next charge, please make changes at least 2 days before your next billing date.
Our Coffee
What's the difference between CHELE, TRIGUEÑO and MORENO?
CHELE is our light roast: bright, silky and sweet with caramel and brown sugar notes. TRIGUEÑO is our medium roast: smooth and balanced with caramel, chocolate and nut. MORENO is our dark roast blend: bold and full-bodied with dark chocolate and molasses.
Do you sell ground coffee?
Yes. Every coffee comes as whole bean or ground for French press/cold brew, drip/pour-over/AeroPress, espresso, or Turkish, in 8 oz, 14 oz, 2 lb and 5 lb bags.
How fresh is your coffee?
Every order is roasted the same day it ships, and the roast date is printed on every bag. For the best flavor, enjoy it within 2–4 weeks of roasting.
How should I store my coffee?
Keep it in an airtight container in a cool, dark place, away from heat, light and moisture. Don't store it in the fridge.
Which brewing method is best?
CHELE shines in pour-over, AeroPress and cold brew. TRIGUEÑO works well in almost any method. MORENO is ideal for espresso, lattes, cold brew and French press.
Who roasts your coffee?
Every batch is roasted by our Roastmaster, Ronald Cortes, who has more than 35 years of roasting experience.
Where does your coffee come from?
Today our coffee comes from the highlands of Nicaragua, mainly through our sister company Harvestnova LLC. We roast Specialty Coffee, sourced from farmers who truly know coffee, and we buy at fair prices. As we grow, we'll bring in exceptional coffees from more origins.
Samples
What is the Coffee Sampler?
The Coffee Sampler is the easiest way to try all three of our roasts: three 4 oz samples (12 oz total), one each of CHELE, TRIGUEÑO and MORENO, for $22 with free standard U.S. shipping. It's limited to 1 per order, available as a one-time purchase only, and discount codes don't apply to it. The Sampler ships free on its own; bags ship free with standard shipping on $50+ in bags.
How do I get a free sample with my order?
The 3 oz Coffee Sample is free only with the purchase of a coffee bag (CHELE, TRIGUEÑO or MORENO), 1 per order. Add the free sample from the link in your cart, then enter code SAMPLE at checkout (or CLUBSAMPLE if you're a Coffee Club member). Want to try all three roasts? Check out the Coffee Sampler.
Returns & Support
What if my order arrives damaged or wrong?
Email support@harvestnovacoffee.com or DR@harvestnovacoffee.com within 3 days of delivery with your order number and a photo, and we'll make it right with your choice of a replacement or a refund. See our Refund Policy for full details.
