Refund policy

Refund Policy

Last updated: November 3, 2026

Every bag of Harvestnova coffee is roasted and packed with care. If your order arrives damaged or defective, or you receive the wrong product, contact us within 3 days of delivery and we'll make it right with your choice of a replacement or a refund. Replacement delivery times depend on your location.

Because coffee is a perishable food product, we can't accept returns of opened or used coffee unless it arrived damaged, defective or incorrect.

How to request a replacement or refund

Email support@harvestnovacoffee.com or DR@harvestnovacoffee.com with your order number, a photo of the issue, and whether you would like a replacement or a refund. All returns must be authorized first by support@harvestnovacoffee.com, so please wait for our authorization and return instructions before shipping anything back to:
Harvestnova Coffee Roasters LLC
1030 E Vista del Cerro Dr
Tempe, AZ 85281

Return shipping costs

If the issue was our fault, such as a damaged, defective or incorrect item, we'll cover the return shipping. For damaged, defective or incorrect orders, refunds also include the original shipping charges.