Refund policy

Harvestnova Coffee Roasters specializes in premium Nicaraguan Arabica coffee, sourced from single origen farms and roasted in small batches to deliver exceptional flavor profiles. We stand behind the quality and freshness of every bag. This Return and Refund Policy explains how we handle returns, exchanges, and refunds.

1. General Policy Roasted coffee is a perishable food product. For food safety and quality reasons, we do not accept returns or issue refunds for opened, partially used, or tampered coffee bags or packages. Once the seal is broken, the product cannot be resold.

2. Eligible Returns: We will work with you on a case-by-case basis for the following, provided you contact us within 72 hours of delivery:

  • Damaged in transit — packaging crushed, bags torn, or product compromised during shipping.
  • Defective or incorrect item — wrong product received or clear quality/packaging defect attributable to Harvestnova.

3. How to Request a Return or Exchange:

  1. Email our customer support team at [support@harvestnovacoffee.com] (or use the contact form on our website).
  2. Include your order number, clear photos of the issue (strongly recommended for damaged/defective claims), and a brief description of the problem plus your preferred resolution (replacement, refund, or store credit).
  3. We will review your request within 1–2 business days and issue a Return Merchandise Authorization (RMA) number and return instructions if approved.
  4. Ship the item(s) back using a trackable method. Keep your shipping receipt. Return shipping costs are the customer’s responsibility unless the issue was caused by our error or damage in transit.

Return shipping address: 1030 E Vista Del Cerro Dr, Tempe AZ 85281 . Please do not ship returns to any other address.

4. Inspection & Refund Processing

  • We inspect returned items within 3–5 business days of receipt.
  • If approved, we notify you and process the refund.
  • Refunds are issued to the original payment method and typically appear within 5–10 business days (depending on your bank or card issuer). Store credits are issued promptly.
  • Original shipping fees are non-refundable unless the return results from our error.

5. Non-Returnable / Non-Refundable Items

  • Opened or partially used coffee products
  • Sale, clearance, or discounted items (unless defective)
  • Custom or personalized orders (if offered)
  • Shipping and handling fees (except in cases of our error)

6. Subscriptions & Recurring Orders

  • Manage, pause, skip, or cancel future shipments directly in your account dashboard before the next processing date.
  • The first shipment follows this standard return policy.
  • Subsequent shipments are generally non-refundable once processed, but we address genuine quality issues on a case-by-case basis.

7. Questions? We are committed to making every cup from Harvestnova a delightful experience. For questions about this policy or your order, contact us:

Harvestnova Customer Support

Email: [support@harvestnovacoffee.com] 

Website: [https://harvestnovacoffee.com] 

We typically respond within 24–48 business hours on business days.

Thank you for choosing Harvestnova Coffee Roasters and supporting our direct sourcing of premium Nicaraguan coffee.